Refund, Return & Cancellation Policy
Crack BITS WILP maintains a strict, unequivocal zero-refund and no-cancellation policy for digital educational products and order commitments. Please review these terms comprehensively prior to completing any purchase or payment on our store or communication channels.
Crucial Policy Summary — Read Before Purchasing
- Zero Cancellations: Orders cannot be cancelled once payment has been processed.
- Digital Products: 100% non-tangible, irrevocable digital goods. Once downloaded or sent, strictly NO refunds, NO returns, NO exchanges under any circumstances.
- Physical Printed Books: No returns or refunds for change of mind or personal convenience. Replacements are entertained ONLY for physically damaged packages backed by a mandatory, continuous, uncut unboxing video.
- No Unboxing Video = No Claim: Claims without a complete, uninterrupted unboxing video recorded from the sealed courier package will be summarily rejected.
1Binding Purchase Agreement
By placing an order, completing payment via our Razorpay store, transferring payment through UPI/bank transfer, or requesting study materials through our WhatsApp helpdesk, you expressly confirm that you have read, understood, and irrevocably agreed to this Refund, Return & Cancellation Policy. If you do not accept these strict terms, do not proceed with any transaction on Crack BITS WILP.
2Digital Study Material & Softcopies — Strict Zero Refund Policy
Crack BITS WILP provides premium digital study materials, including softcopy PDFs, previous year solved question papers, topic-wise study notes, formula sheets, architecture summaries, and digital resource packs.
Because digital assets are instantly accessible, downloadable, reproducible, and irrevocable once sent via email, WhatsApp, or cloud link, we do not issue refunds, chargebacks, credits, or exchanges under any circumstance once the transaction has been completed and the file or link has been delivered.
Inadmissible Refund Grounds (Will Be Rejected Immediately):
- "I accidentally bought the wrong subject or semester." (It is solely the student's responsibility to verify course codes and handouts before ordering).
- "I dropped out of the program, deferred my semester, or changed my specialization."
- "I found similar notes elsewhere or no longer need the material."
- "I thought the exam would be easier or I changed my mind."
- "My company did not reimburse my study expense."
- "I made a duplicate purchase due to device error." (Duplicate payments for the exact same order will be verified against payment gateway records; if confirmed duplicate, excess funds will be refunded after deducting gateway processing charges).
3Physical Printed Books & Spiral-Bound Material Policy
We custom-print, bind, and package spiral-bound solved question banks and comprehensive study sets on high-grade 80 GSM paper upon order confirmation, dispatched via professional courier networks across India.
Orders are processed rapidly for printing and dispatch. Once an order is paid and sent to print queue or dispatched with a courier tracking ID, cancellation is strictly impossible.
We do not accept returns of physical books because a student withdrew from their degree, misread their syllabus, or decided not to write their mid-sem or compre exams.
Physical books are eligible strictly for REPLACEMENT (not cash refund), and only in the event of:
- Severe in-transit physical damage that renders pages illegible or missing.
- Gross printing / binding inversion (e.g. inverted pages or missing chapters).
- Delivery of an entirely wrong subject different from what was listed in your order receipt.
4MANDATORY Unboxing Video Requirement
To eliminate fraudulent claims of missing pages or transit damage, Crack BITS WILP enforces an absolute, mandatory unboxing video protocol:
Unbroken Outer Parcel: The video must begin with the completely intact, sealed courier packaging showing the original shipping label and tracking barcode clearly legible in high resolution.
Single Continuous, Uncut Clip: The unboxing, opening of tape/seal, and physical inspection of the books must be recorded in one single, continuous video without cuts, pauses, transitions, or digital edits.
Damage Shown In Video: The alleged damage, binding tear, or printing flaw must be clearly held up to the camera and demonstrated within the same continuous unboxing recording.
5Replacement Claim Window & Protocol
If your parcel meets the physical damage criteria with the mandatory unboxing video:
6Incorrect Address & Failed Delivery Policy
It is the customer's sole responsibility to ensure that their shipping address, building/flat number, postal PIN code, and mobile contact number are 100% accurate and reachable at checkout.
- If a parcel is returned to us ("Return to Sender" / RTS) due to an incorrect address, uncontactable phone number, customer unavailability, or refusal to accept delivery, no refund will be issued.
- To re-dispatch the package, the customer must provide the corrected address and pay the actual re-shipping courier charges before the parcel is dispatched again.
7Mentoring Sessions & Guidance Consultations
One-on-One mentoring calls and workload guidance sessions are scheduled with dedicated alumni mentors. Rescheduling requests must be conveyed at least 24 hours prior to the booked time slot. No refunds or reschedules are permitted for "no-show" appointments or same-day cancellations.
8Dispute Abuse & Fraudulent Chargebacks
Crack BITS WILP tracks digital asset distribution timestamps, watermarked access logs, and courier proof-of-delivery (POD) records with recipient signatures. Any attempt to obtain materials fraudulently through unauthorized bank chargebacks or false claims will result in immediate termination of all platform access, permanent blacklisting from future academic materials, and formal presentation of access logs to the payment gateway and legal entities.
9Support & Inquiries
For legitimate assistance regarding damaged parcels or download link verification, contact our support desk:
Privacy Policy
Learn about our strict student data protection, encrypted payment handling, and zero data-selling guarantee.